FAQ

Frequently Asked Questions About Hue Noir Products


Do Hue Noir products contain parabens?

Preservatives prevent fungal, bacterial, yeast and mold contamination. With the high level of natural ingredients in our formulas, not using preservatives would require them to be refrigerated and used-up within a few weeks of production.  Hue Noir uses parabens because they are proven to be the safest and most effective preservatives and are used at the lowest levels.  They are used to preserve foods we eat and prescription pharmaceuticals we ingest.

Parabens are the most effective broad-spectrum preservatives approved by the federal Food & Drug Administration (FDA) as safe for use by women and infants against multiple microbes.  Alternative chemical preservatives often lack the efficacy needed to prevent a broad range of microbes.  As a result, they often need to be used in tandem with other preservatives and at higher quantities that can be irritating.

Why do we formulate our foundation differently?

Hue Noir Foundations are formulated in a proprietary process that ensures true and consistent shade applications for women with deeper skin tones.  Scientific Research & Development, custom-made manufacturing equipment, leading-edge light and color technology, and the finest ingredients result in textures and shades designed exclusively for women of color. 

Does Hue Noir test products on animals?

We do not.  Nor do our suppliers conduct animal tests on our behalf.  We use the highest quality ingredients, with proven safety records, and manufacture all our products to Food and Cosmetic Industry Standards required by the FDA.

How can I find out what ingredients are in Hue Noir products?

All the ingredients in Hue Noir products are listed on the outer carton or label of the product.  Some ingredients are known by more than one name, so Hue Noir uses FDA-recognized names. You may also request an ingredient list by email.  Please be sure to provide the full name of the product for which you are requesting an ingredient list.

About Hue Noir Service

Having a problem placing an order online?

If you prefer to order by phone, please call Hue Noir Customer Service at 503-526-1649, between 9 a.m. and 5 p.m. Pacific Time, Monday through Friday 

Does Hue Noir charge sales tax?

No. Hue Noir headquarters are in Oregon, a state that does not have a sales tax.

How do I change or cancel my order?

If your order has not yet been shipped, you may call the Hue Noir customer service line at 503-526-1649 to change or cancel your order.

What methods of payment do you accept?

VISA, MasterCard, American Express, Discover and PayPal.

Can you ship internationally?

Hue Noir does not ship internationally at this time because of the many varying regulations governing the manufacture and distribution of cosmetics products in other countries.  We look forward to expanding internationally in the near future.

Can I buy Hue Noir products in a store?

Hue Noir will soon be available at a select prestige salons, spas, and boutiques.  For a location near you, please email us at info@huenoir.com