Home | Frequent Questions – Hue Noir Cosmetics | USA

Frequent Questions – Hue Noir Cosmetics | USA

Frequently Asked Questions

We believe that all products should be high performing with exceptional skin benefits. That's why we ensure that every Hue Noir product contains both ingredients that make them work well and luxury ingredients designed to pamper and care for your skin. We also manufacture in our own facility giving us control over our products and what is in them. That's right, Hue Noir products are made for us and by us. And, we guarantee our products will feel as good as they looks and will have healthy skin benefits.

Hue Noir's True Hues Flawless Finish Foundation is formulated in an innovative proprietary process that ensures true and consistent shade applications in one of the most advanced foundation formulas developed specifically for women with nuanced and deeper skin tones. We combine scientific-based Research & Development, custom-made manufacturing equipment, leading-edge light and color technology, and innovative luxury ingredients to design textures and shades guaranteed to work for women of color.

No. We do not test products on animals. We use the highest quality ingredients, with proven safety records, and manufacture all our products to Cosmetic Industry Standards required by the FDA. We require all of our suppliers to provide us with Certificates of Analysis on all materials we use in manufacturing.

All of our ingredients can be found on the product pages of our website. We also list our ingredients on the outer cartons of our product as required by the FDA. If you have specific ingredient questions, please feel free to contact our customer service department at customerservice@huenoir.com.


Customer Service

We can definitely help! Our customer service department is full of makeup addicts ready to assist. We can help you discern between shades or arrange to send you product samples to try. Please email us at customerservice@huenoir.com to get the process started.

We are here to help! Please contact our Customer Service department via email us at customerservice@huenoir.com. Our pros in customer service can fix the issue or generate your order on our end and email it to you!

No. Hue Noir headquarters are in Oregon, a state that does not have a sales tax.

If your order has not yet been shipped, please reach out to Customer Service at customerservice@huenoir.com to change or cancel your order.

We accept all major credit and debit cards along with PayPal and ApplePay.

Hue Noir does not ship internationally at this time because of the many varying regulations governing the manufacture and distribution of cosmetics products in other countries. We look forward to expanding internationally in the near future.

Hue Noir will soon be available at a select prestige salons, spas, and boutiques. For a location near you, please email us at info@huenoir.com.

Shipping and Returns

We offer standard ground, priority, and expedited shipping via the US Postal Service. Delivery times depend on your location and the shipping method chosen. Please visit our Shipping Policy page for detailed information.

At this time, we do not offer international shipping but hope to expand globally soon.

We accept returns and exchanges within 30 days of purchase. For full details, please visit our Returns Page.

After your order ships, you’ll receive a tracking number by email. Use this to track your package on the carrier’s website. We also provide email updates with estimated delivery dates and confirmation once your order is delivered.

Please contact our customer service immediately at customerservice@huenoir.com. We will arrange a replacement or refund promptly.

Customer Support

Reach us by email at customerservice@huenoir.com or call 503-526-1650. We’re happy to assist!

Monday to Friday, 9 AM to 5 PM Pacific Time.

Yes! Look for the red chat icon on the bottom right corner of our website during business hours to chat with us live.

You’ll receive an invitation to leave a review about a week after delivery. You can also email us directly at customerservice@huenoir.com with your feedback.

Visit our Instagram @huenoir for makeup looks, tips, and product inspiration.

Promotions and Discounts

Yes! Sign up for our newsletter to receive the latest deals and exclusive offers.

Enter your code at checkout in the designated discount field. The discount will apply to your order total.

Not yet, but stay tuned! We plan to launch a loyalty program soon where you can earn points for purchases and redeem discounts.

Generally, only one discount code can be applied per order. However, free shipping is available on orders over $30 regardless of discounts. Please check individual promotion terms for details.

Yes! Digital gift cards are available in various amounts. Visit our gift card page for more information.

Safety and Compliance

Our products are designed with safety in mind during pregnancy. Still, we recommend consulting your healthcare provider before use.

Yes, all products have been dermatologically reviewed to ensure they’re safe and effective for all skin types.

Avoid direct contact with eyes. If irritation occurs, discontinue use and consult a healthcare professional.

Yes, all our products meet local regulatory requirements and industry standards.

Store in a cool, dry place away from direct sunlight to maintain product quality and effectiveness.